Job Summary
Provide Service support for customers at customer sites.

Essential Duties and Responsibilities
Read and interpret electronic schematics and architectural blueprints
Preform preventative maintenance visits to help maintain a stable client base
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
Ensure equipment delivery and associated responsibilities for assigned assignments
Responsible for job documentation as needed
Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projects and hanging ceiling mounts
Assist next level service technicians as needed
Provide client training as needed
Setup and troubleshoot various video codec’s.
Travel to various job sites required
Other duties assigned as needed

Skills and Abilities
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Minor programming capability (AMX/Creston) – changes and troubleshooting
Valid Driver’s License that meets AVI-SPL driving standards

Education and/or Experience
Minimum of 2 years of AV experience.
Formal education in Electronics or related field preferred

Preferred external training:
AMX Intro to Networking for AV Professionals
AMX Programmer
Crestron Professional Installation
Essentials of Crestron Programming Certification
Exton AV Associate Certification
InfoComm Quick Start to the AudioVisual Industry
InfoComm CTS General Certification

Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.