Coffee Machine Field Service Engineer
-
Location
Berkshire
-
Sector:
-
Job type:
-
Salary:
25-30k
-
Contact:
Connor
-
Contact email:
Connor@highgroveuk.com
-
Job ref:
HRG23214
-
Published:
over 4 years ago
-
Expiry date:
2020-08-18
You will represent the company and ensure that your approach, behaviour and appearance will be in accordance with our high expectations and policies.
As a Technician you will support our customers by delivering “first class” service, diagnostic and customer service skills to ensure customer satisfaction by attending client sites and repairing coffee equipment.
As a member of the technical team you will also be required to collaborate with the Sales and Office teams to deliver a profitable, professional service and deliver results.
The Duties
- Ensure your work environment is organised so that you create a clean and safe area
- Installation of coffee making equipment and staff/operator training meeting MPCS protocols
- Attend ad hoc and emergency breakdowns as advised by the Service Co-Ordinator
- Carry out annual service, boiler inspections and preventative maintenance tasks as advised by the Service Co-Ordinator
- Repair equipment efficiently, minimising parts spend and maximising machine “up time”
- Report usage of parts and take measures to ensure adequate supply of parts are available
- Carry out annual and ad hoc stock takes as directed by your Service Manager of vehicle stock
- Use IT systems correctly as directed by Senior Technician and/or Service Manager
- Maintain Sales and Planning Handbook and Technical Manuals (including online updates)
- Maintain with care tools, parts/stock, machines, company vehicle, mobile phone, laptop and other equipment
- Participate in training and training courses as directed by the Service Manager
- Interact and share knowledge of best working practices with (new/existing) colleagues
- Return used parts, exhausted Brita filters in a timely and most cost effective manner
- Attend client sites at weekends to perform service repair on equipment at weekends in accordance with the published Weekend Rota
- Advise the Service Co-Ordinator, Senior Technician or Service Manage of any issues or concerns in a timely way that you encounter with equipment, processes or operation of your day to day duties
- Maintain professional telephone and face to face contact with clients and colleagues
- Promote at all times a positive perception
- The above operations are conducted with due diligence, due care and in accordance with health and safety policy and legislation
- Cover for Warehouse & Parts Assistant during periods of absence
What My Client Are Looking For
- Electrical, installation and engineering qualifications – HNC, HND, City & Guilds or equivalent
- 3 years’ experience working and supporting coffee making equipment technically
- Good level of IT literacy
- Good written and communication skills
- Attention to detail and accuracy
- Methodical
- Ability to work to tight deadlines
- Ability to work as part of a team
- Full driving licence – history to be provided
- Ability to work with flexible hours including weekends and public holidays
- Ability to travel within UK, Ireland and Europe