• To work to strict planned schedules and deadlines.
• To ensure quality standards and procedures are abided by at all times.
• To ensure that a clean and safe working environment is maintained at all times.
• To actively participate in training days, work meetings and other meetings for the exchange of information.
• To deliver first class customer service at all times.
• Flexibility with hours will be necessary with overtime premiums payable. In addition the successful candidate will be expected to work on a call-out rota.
• Other duties and responsibilities as may be required to enable the Group to meet future plans.

Responsabilities 

• To service and repair forklift trucks.
• To provide reliable information to the customer with regards to maintenance, consultation on repairs and to provide advice on the use of Lequipment.
• To carry out inspections and monitor the safety of the repaired and maintained trucks.
• To liaise with the Service Controller, customer and Regional Service Manager to ensure information regarding individual forklifts and equipment is shared including damage or requests for a replacement truck in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities.
• To work closely with the Sales team and refer leads.
• To accurately complete job sheets, timesheets and purchase requisition and parts paperwork within the required timescales.
• To make proposals for the improvement of the implementation of work activities and working conditions.
• To ensure Health & Safety standards, regulations and procedures are abided by at all times.
• To take responsibility for all equipment and tooling (including van/laptop/printer etc) and ensure that it is in a safe condition for the type of work being undertaken.
•  To obtain customer purchase orders and signed authorisation to carry out work.
• To take responsibility for van weight and safe/roadworthy condition before use.
• To take full responsibility for stock on van and assigned to jobs raised.
• To work to and understand KPIs relating to service, admin and stock.