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Service Co-ordinator

  • Location

    London

  • Sector:

    Security Systems Engineering

  • Job type:

    Permanent

  • Contact:

    Georgie Young

  • Contact email:

    Georgie@highgroveuk.com

  • Job ref:

    00041904

  • Published:

    about 2 years ago

  • Expiry date:

    2020-09-30

  • Start date:

    ASAP

Job Title : Service Co-ordinator

Main Areas Of Responsibility :

  • Ensure that service requests received from customers are attended to promptly and in accordance with contracted obligations. 
  • To control the team of service and maintenance engineers such that their resources are deployed in an optimum and economical manner
Key Tasks
  • Receive service requests by telephone, email, from customers, ascertaining the details of reported faults in an accurate manner, and promoting the image of the company as a responsive organisation.
  • To liase with, monitor and organise the engineers working day to attend to reported faults,ensuring maximum cost effective use and deployment of resources.
  • Where possible seek to resolve reported faults by telephone, liasing with technical staff as necessary, to avoid unnecessary engineer attendance.
  • In conjunction with the Service Manager, or his delegate,ensure that requirements for preventive maintenance visits are undertaken. 
  • Maintain schedules of contracted maintenance work for relevant customers.
  • Receive and action requests from engineers for replacement service stock ensuring items are ordered without undue delay and supervise the field engineering aspects of the service stock control procedures.
  • Update the Service Mentor computer system (CASH) with accurate details of calls received and subsequent status and progress.
  • To produce service statistical information and reports using the Mentor system on customer sites as and when required
  • To prepare monthly chargeable service schedules in accordance with Company cut off dates.
  • Report any serious or significant engineering, administrative or customer relationship issues to the Service Manager without delay
  • Ensure that any Health and Safety issues relating to the service engineers are addressed and that information connected with safe systems of working is communicated to them